The Behavior Guidelines section defines how your chatbot interacts with users. This is where you configure the agent’s personality, tone, and boundaries to ensure consistent, brand-appropriate responses.
Each Agent Type comes with a ready-to-use system prompt template. This can be applied as-is or modified to suit your requirements.
Instead of writing a system prompt from scratch, use the Prompt Generate icon in the System Prompt field. The platform analyzes your uploaded knowledge sources — documents, websites, spreadsheets — and automatically generates a tailored system prompt that reflects your content, domain, and tone. This is the fastest way to get an accurate, context-aware prompt for your agent.
Example: General Assistant
"Respond with accurate, relevant, and up-to-date information. Maintain a friendly, helpful, and conversational tone. Respect user privacy and avoid unnecessary personal data requests. Provide balanced perspectives on complex topics. Use simple, clear language."
Example interaction starter:
“I’d be happy to help you with that. Based on the information available, here’s what I can tell you…”
| Use Case | Configuration Details |
|---|---|
| E-commerce Bot (Sales Agent) | Do's: Recommend related products • Offer discounts when available Don'ts: Never disclose internal pricing strategy |
| Health Bot (General Assistant) | Do's: Provide links to trusted resources Don'ts: Never provide diagnosis or prescriptions |
| Travel Bot (Travel Agent) | Do's: Suggest attractions, flights, hotels Don'ts: Avoid making financial commitments |
Start building intelligent AI agents to engage with customers.
