The Behavior Guidelines section defines how your chatbot interacts with users. This is where you configure the agent’s personality, tone, and boundaries to ensure consistent, brand-appropriate responses.
| Field | Description | Example |
|---|---|---|
| Agent Type | Selects a predefined role for the chatbot. Each agent type comes with a recommended system prompt template. Options include: - General Assistant - Sales Agent - Language Tutor - Tech Expert - Life Coach - Travel Agent | General Assistant |
| System Prompt | The foundational instruction that guides the chatbot’s behavior. You can: 1. Use the default template provided. 2. Customize the text to fine-tune tone, scope, and style. | “You are a helpful General Assistant designed to provide accurate...” |
| Do’s | Add specific behaviors the chatbot should always follow. | Always greet the user politely. |
| Don’ts | Add specific behaviors the chatbot should avoid. | Do not provide legal or medical advice. |
Each Agent Type comes with a ready-to-use system prompt template. This can be applied as-is or modified to suit your requirements.
Example: General Assistant
"Respond with accurate, relevant, and up-to-date information. Maintain a friendly, helpful, and conversational tone. Respect user privacy and avoid unnecessary personal data requests. Provide balanced perspectives on complex topics. Use simple, clear language."
Example interaction starter:
“I’d be happy to help you with that. Based on the information available, here’s what I can tell you…”
| Use Case | Configuration Details |
|---|---|
| E-commerce Bot (Sales Agent) | Do's: • Recommend related products • Offer discounts when available Don'ts: • Never disclose internal pricing strategy |
| Health Bot (General Assistant) | Do's: • Provide links to trusted resources — Don'ts: • Never provide diagnosis or prescriptions |
| Travel Bot (Travel Agent) | Do's: • Suggest attractions, flights, hotels — Don'ts: • Avoid making financial commitments |
Start building intelligent AI agents to engage with customers.
