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Getting Started

IntroductionQuick Start Guide

BUILD AGENT

Basic SettingsModel SettingsAppearanceGuidelinesEscalationChat Integration

Agent Training

Using DocumentsUsing Google DriveUsing Plain TextUsing URLs

Manage Knowledge

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integrations

FreshdeskSlackZapierZendeskZoho

Getting Started

IntroductionQuick Start Guide

BUILD AGENT

Basic SettingsModel SettingsAppearanceGuidelinesEscalationChat Integration

Agent Training

Using DocumentsUsing Google DriveUsing Plain TextUsing URLs

Manage Knowledge

Knowledge FolderManage Sources

integrations

FreshdeskSlackZapierZendeskZoho
Home / Getting Started / Introduction

Getting Started with 7en.ai

Welcome to 7en.ai

7en.ai is a powerful AI Agent management platform that empowers businesses to create, deploy, and manage intelligent conversational AI agents across multiple channels. Our platform combines cutting-edge language models with intuitive tools to help you automate customer support, streamline business processes, and enhance user experiences.

Whether you're looking to automate customer support tickets, integrate with popular platforms like WhatsApp and Slack, or build sophisticated knowledge-driven AI agents, 7en.ai provides everything you need in one comprehensive solution.

Getting Started

Ensure you have your API token ready. You can obtain it after logging in. Check the dashboard under Settings > API Keys for your token. Rate limits apply (10 requests per minute per IP for authentication endpoints, 60 requests per minute per token for team management endpoints).

Key Features

AI Agent Builder

Create and customize AI agents with our intuitive visual builder. Configure prompts, train with custom knowledge sources, and deploy across multiple channels with ease.

Knowledge Manage

Upload documents, connect websites, integrate spreadsheets, and manage plain text sources to train your AI agents with domain-specific knowledge.

Integrations

Connect your AI agents to popular platforms including WhatsApp Business, Slack, Facebook Messenger, Instagram, and major ticketing systems.

Conversation Manage

Monitor and manage all customer conversations in real-time with advanced filtering, agent handoff capabilities, and comprehensive analytics.

Team Collaboration

Invite team members, manage permissions, and collaborate on agent development with role-based access controls.

Analytics & Insights

Track agent performance, conversation metrics, customer satisfaction, and gain valuable insights into your AI operations.

Platform Capabilities

  • Multi-Model Support: Choose from various LLM providers and models
  • Real-time Training: Train agents with live knowledge source updates
  • Advanced Analytics: Comprehensive dashboards and reporting
  • Enterprise Security: Role-based permissions and secure integrations
  • API Access: Programmatic control via REST APIs

Quick Start Guide

Get up and running with 7en.ai in just a few minutes:


Step 1: Create Your First Agent

  1. Navigate to AI Agents in the sidebar
  2. Click Create Agent to open the agent builder
  3. Configure your agent's name, description, and basic settings
  4. Choose your preferred language model

Step 2: Add Knowledge Sources

  1. Go to the Knowledge tab in the agent builder
  2. Upload documents, add website URLs, or import spreadsheets
  3. Wait for the training process to complete
  4. Test your agent's understanding of the knowledge

Step 3: Configure Integrations

  1. Visit the Integrations page
  2. Connect your preferred messaging platforms
  3. Configure webhooks and authentication
  4. Test the integration with sample messages

Step 4: Monitor & Optimize

  1. Check the Conversations page for real-time activity
  2. Review analytics in the Dashboard
  3. Refine your agent based on conversation patterns
  4. Update knowledge sources as needed

Platform Overview

Core Components

ComponentDescriptionKey Features
DashboardCentral hub for monitoringAgent statistics, conversation metrics, performance analytics
AI AgentsAgent creation and managementVisual builder, model selection, deployment controls
Knowledge BaseDocument and data managementMulti-format support, automatic training, version control
ConversationsReal-time conversation monitoringLive chat, agent handoff, customer satisfaction tracking
IntegrationsThird-party platform connections10+ platform integrations, API webhooks, authentication
SettingsPlatform configurationTeam management, billing, security settings

Supported Integrations

  • Messaging: WhatsApp Business, Facebook Messenger, Instagram DM
  • Communication: Slack, Microsoft Teams
  • Ticketing: Zendesk, Freshdesk, Zoho Desk, Salesforce Service Cloud
  • CRM: HubSpot Service Hub
  • Storage: Google Drive
  • Automation: Zapier

Knowledge Source Types

  • Documents: PDF, DOCX, TXT files
  • Websites: URL crawling and content extraction
  • Spreadsheets: CSV, Excel files
  • Plain Text: Direct text input
  • APIs: Custom data source integrations

Getting Help

Need assistance? We're here to help:

  • Documentation: Comprehensive guides and API references
  • Support Tickets: Create tickets directly from the platform
  • Community: Join our Discord community for discussions
  • Training: Video tutorials and best practices

Next Steps

  1. Create your first AI agent →
  2. Upload knowledge sources →
  3. Configure integrations →
  4. Monitor conversations →

Ready to transform your business?

Start building intelligent AI agents to engage with customers.

Quick Start Guide →

On this page

  • Welcome to 7en.ai
  • Key Features
  • Quick Start Guide
  • Platform Overview
  • Getting Help