Seamlessly connect Zendesk with 7en.ai to empower your AI agents to manage customer support tickets, streamline query resolution, and enhance user satisfaction. This guide provides a clear, step-by-step process to integrate Zendesk with 7en.ai, enabling automated ticketing and real-time support workflows.

Integrating Zendesk with 7en.ai unlocks powerful automation for your support operations:

• Automated Ticketing: Create and manage Zendesk tickets directly from your AI agent’s interactions.
• Unified Support: Centralize customer queries within 7en.ai’s conversation interface.
• Enhanced Efficiency: Reduce manual work by syncing agent responses with Zendesk’s ticketing system.

This connection transforms your AI agents into a robust extension of your customer support team.

Auto Ticket Reply

Let your AI agent reply to Zendesk tickets automatically

Once connected, you can enable Auto Ticket Reply on any agent — your 7en.ai agent will automatically respond to incoming Zendesk tickets using its trained knowledge, without any manual intervention.

To enable it:

1. Go to your Agent builder page in 7en.ai.
2. Under the Escalation section, toggle on Auto Ticket Reply.
3. Select Zendesk as the ticketing provider.

From that point on, every new Zendesk ticket is picked up by the agent and replied to instantly — cutting response times and reducing support load.

Follow these steps to connect Zendesk to 7en.ai, with visual aids to ensure a smooth setup process.

Step 1: Access Integrations in 7en.ai

1. Log in to your 7en.ai account.
2. Navigate to the Integrations page.
3. In the Support section, locate Zendesk and click Configure.

Step 2: Generate Zendesk API Token

1. Open a new browser tab and log in to your Zendesk account.
2. Click the Settings icon (gear) in the sidebar.
3. Select Apps and Integrations > API Tokens.
4. Click Add API Token.
5. Enter a description for the token (e.g., "7en.ai Integration").
6. Click Save and then Copy to copy the generated API token.

Step 3: Enter API Token in 7en.ai

1. Return to the 7en.ai tab.
2. Enter your Zendesk domain and email address.
3. Paste the Zendesk API token into the API Key field on the Zendesk integration page.

Step 4: Finalize the Connection

1. Click Connect to complete the integration.
2. Confirm the connection status, which should display Zendesk Connected upon success.

• Secure Tokens: Keep your Zendesk API token confidential and avoid sharing it publicly.
• Test Integration: Create a test ticket via your 7en.ai agent to verify the connection.
• Monitor Activity: Use the 7en.ai Conversations page to track ticket-related interactions.