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Basic SettingsModel SettingsAppearanceGuidelinesEscalationChat Integration

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FreshdeskSlackZapierZendeskZoho

Getting Started

IntroductionQuick Start Guide

BUILD AGENT

Basic SettingsModel SettingsAppearanceGuidelinesEscalationChat Integration

Agent Training

Using DocumentsUsing Google DriveUsing Plain TextUsing URLs

Manage Knowledge

Knowledge FolderManage Sources

integrations

FreshdeskSlackZapierZendeskZoho

Appearance

The Appearance Settings section allows you to customize the visual look and feel of your chatbot widget. These options ensure that the chatbot aligns with your brand identity and creates a seamless experience for your users.

Configuration Fields

FieldDescriptionExample
Primary ColorThe main color used in the chat widget, including the chat header and button background. Set using a HEX color code.#3b82f6 (Blue)
Secondary ColorThe accent/background color used for secondary UI elements inside the chat widget.#ffffff (White)
Font FamilyThe font style applied to all chatbot text for consistency with your brand’s typography.Inter, Roboto, Arial
Button PositionDefines where the chat widget button appears on your website. Options: Bottom Right, Bottom Left.Bottom Right
Button TextCustom text displayed on the chat button. Leaving this empty shows only the chat icon.Ask Us
Avatar ImageUpload a custom image/logo to represent the chatbot inside the widget header.Company logo or bot avatar
Disclaimer MessageA short message displayed to users before or during the chat session. Commonly used for legal, compliance, or consent notices.This chat may be monitored for quality purposes.
Tips

Best Practices for Appearance Settings

Example Configurations

Use CaseConfiguration Details
Corporate Website Support BotPrimary: Dark Blue<br>Secondary: White<br>Font: Inter<br>Button Position: Bottom Right<br>Disclaimer: “Your chat may be recorded for support purposes.”
E-commerce Sales AssistantPrimary: Bright Green<br>Secondary: Light Grey<br>Font: Roboto<br>Button Text: “Shop Assistant”<br>Avatar: Store Logo
Healthcare Information BotPrimary: Teal<br>Secondary: White<br>Font: Arial<br>Disclaimer: “This chatbot does not replace professional medical advice.”

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