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BUILD AGENT

Basic SettingsModel SettingsAppearanceGuidelinesEscalationChat Integration

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FreshdeskSlackZapierZendeskZoho

Getting Started

IntroductionQuick Start Guide

BUILD AGENT

Basic SettingsModel SettingsAppearanceGuidelinesEscalationChat Integration

Agent Training

Using DocumentsUsing Google DriveUsing Plain TextUsing URLs

Manage Knowledge

Knowledge FolderManage Sources

integrations

FreshdeskSlackZapierZendeskZoho

Model Settings

The Model Settings section allows you to configure the AI model that powers your chatbot. Choosing the right model and adjusting its parameters ensures that responses are aligned with your business needs—whether that’s creative, factual, concise, or conversational.

Configuration Fields

FieldDescriptionExample
ModelSelects the AI model provider and version. Available options include:<br>• OpenAI (e.g., GPT-4 Turbo)<br>• Anthropic (e.g., Claude 3.5 Sonnet)<br>• Google Gemini (e.g., Gemini 1.5 Pro)<br>• Mistral (e.g., Mistral Large)OpenAI GPT-4 Turbo
TemperatureControls the creativity vs. consistency of the model’s responses.<br>• Lower values (e.g., 0.2) → More factual, deterministic.<br>• Higher values (e.g., 0.9) → More creative, varied.<br>• Recommended: 0.5–0.7 for balanced responses.0.7
Max TokensDefines the maximum length of the model’s response in tokens (1 token ≈ 4 characters).<br>• More tokens: Allow for longer, detailed responses.<br>• Fewer tokens: Restrict output length for concise answers.<br>Note: The maximum available depends on the selected model.4,000 tokens
Tips

Best Practices for Model Settings

Example Use Cases

Use CaseModelTemperature
Customer Support BotOpenAI GPT-4 Turbo0.7
Creative Marketing AssistantAnthropic Claude0.9
Research HelperGoogle Gemini0.6
Fast FAQ BotMistral Large0.4

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